Cancellation Policy

1. Subscription Cancellation

You may cancel your Pennyzo subscription at any time prior to the next billing cycle. Valid cancellation requests must be initiated through one of the following authorized channels:

• Your account settings or billing dashboard
• Written request submitted via official support channels

Cancellations requested through informal or unauthorized channels (including verbal requests or social media messages) are not considered valid.

2. Effective Date of Cancellation

Upon successful cancellation:

• Your subscription will remain active until the end of the current billing period
• No further charges will be applied after the billing cycle concludes
• Access to services and features will continue until the subscription expiry date

3. Data Retention & DPDP Act Compliance

Following cancellation or subscription expiry, Pennyzo processes and retains personal data in accordance with the Digital Personal Data Protection Act, 2023.

• Customer data is retained for up to 30 days for reactivation or data export requests
• You may export your data during the active subscription or retention window
• After the retention period, data is securely deleted unless retention is legally required

4. Reactivation

If you choose to reactivate your subscription within the applicable data retention period, your account configuration may be restored subject to system availability. Pennyzo does not guarantee restoration of historical data beyond the defined retention window.

5. No Cancellation Fees

Pennyzo does not charge a separate cancellation fee. Customers remain responsible for all charges incurred up to the effective cancellation date. Cancellation does not entitle customers to any refund, credit, or proration of fees already paid.

6. Annual & Enterprise Subscriptions

For annual or enterprise subscriptions, cancellation takes effect at the end of the agreed contractual term unless otherwise specified in a written agreement. Fees paid for annual plans are non-refundable, except where required by applicable law or expressly agreed in writing.

7. AI Services & Platform Limitations

Pennyzo’s platform includes AI-powered features that rely on probabilistic models and customer-provided data. Cancellation or expiration of services results in the discontinuation of AI outputs, models, and processing capabilities. Variations in AI performance or outcomes do not affect cancellation eligibility or billing obligations.

8. Contact & Support

For questions regarding cancellation, billing cycles, or data handling, please contact Pennyzo through official support channels. We aim to address cancellation requests transparently and in good faith.

Last Updated: January 30, 2026